If you choose to use the Service, RiseSmart may ask you to provide Personal Data directly to RiseSmart.
In addition, when you interact with RiseSmart through the Service, RiseSmart may collect other Personal Data and information from you when you voluntarily provide such information, such as when you contact RiseSmart with inquiries or respond to one of RiseSmart’s surveys.
You will be asked to provide your Personal Data through various channels in connection with the Service, including through your activation of your account for the Service, whether in online registration or paper form, your résumé, checklists and questionnaires that you complete for RiseSmart, training and counseling sessions, discussions, exchange of email and other channels. The Service may also collect your Internet Protocol (IP) address.
For your personal web account that you may establish on the Service, RiseSmart may ask you to establish a unique user name, password and reminder question and use this login information to access your account. You agree to protect the secrecy of your user name, password and reminder question information, and if you fail to maintain that secrecy, you will be fully responsible for any resulting use, theft, alteration, mis-use, disclosure or other loss related to your Personal Data or other information.
You acknowledge that a company client of RiseSmart may engage RiseSmart to assist its current and/or former employees’ search for employment through the Service (“Company Client Engagements”). In connection with Company Client Engagements, RiseSmart receives from the company client a list of persons eligible for the Service. If you are eligible, the company client’s list may include your name, recent job title, home address, telephone number, email address, department or business unit, and other Personal Data.
When you interact with RiseSmart through the Service, RiseSmart receives and stores certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. In addition, the Service may collect other personally non-identifiable information as part of the functionality of the Service (e.g., the collection of responses to questionnaires that do not contain personally identifiable information). RiseSmart may store such information itself or such information may be included in databases owned and maintained by RiseSmart’s affiliates, agents or service providers. The Service may use such information and pool it with other information to track, for example, the total number of visitors to the Site or Service, the number of visitors to each page of the Site or Service and the domain names of RiseSmart’s visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process unless you or a company client voluntarily provide it, as discussed above.
If you are using the Service pursuant to a Company Client Engagement, RiseSmart may make available to the company client progress reports and other information that identify you and indicate the status of your use of the Service, the scope of your use of the Service, your milestone progress and status in job search, your customer satisfaction or other feedback relating to the Service, in each case individually or in an aggregated manner (collectively, “Progress Data”). From time to time, RiseSmart may make available to you tools to allow you to adjust the Progress Data that RiseSmart is permitted to share with the company client. If you have any questions or concerns about the Progress Data RiseSmart may share with the company client, please contact Daniel Davenport, VP of Operations (see information below).
Within the scope of the Service, RiseSmart may collect, transmit and use your Personal Data and other information for the purpose of providing you the Service, including without limitation to determine what particular assistance you want from the Service and provide to you job leads, job search training, résumé-writing assistance and/or other assistance. RiseSmart may also use your Personal Data and other information (a) to identify and authenticate you, e.g., for your access to your Service account and your communication with RiseSmart personnel, or (b) internally to escalate or adjust RiseSmart’s Service activity for your account, report Service performance internally to RiseSmart management, conduct internal training and otherwise manage RiseSmart’s business.
In addition, if you provide Personal Data or other information for a certain reason, RiseSmart may use the Personal Data or other information in connection with the reason for which it was provided. For instance, if you contact RiseSmart by e-mail, RiseSmart will use the Personal Data you provide to answer your question or resolve your problem.
RiseSmart may also use and share your Personal Data and other information collected through the Service, as follows:
In an ongoing effort to better understand and serve the users of the Service, RiseSmart often conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to RiseSmart. This research, and other metrics about user behavior or reviews, may be compiled and analyzed on an aggregate basis, and RiseSmart may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. RiseSmart may also disclose aggregated user statistics in order to describe RiseSmart’s services to current and prospective business partners, and to other third parties for other lawful purposes.
RiseSmart may receive or enter all of your Personal Data or other information in digital form. RiseSmart may combine all Personal Data and other information from or about you into a single proprietary database record, and may store it on servers hosted in the United States or in other countries. In pursuit of current accuracy of your Personal Data and other information on file, RiseSmart may prompt and require you to review a summary of your Personal Data and other information in your account, and confirm or correct the information.
RiseSmart’s personnel may access your account online, determine needs and action items, and post job leads to your account from any office, travel or work location.
RiseSmart takes reasonable steps to protect the Personal Data and other information provided via the Service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail or other transmissions sent to or from the Service may not be secure. Therefore, you should take special care in deciding what information you send to RiseSmart via e-mail or any other transmission method. Please keep this in mind when disclosing any Personal Data or other information to RiseSmart via the Internet.
Daniel Davenport, VP – Operations
55 Almaden Boulevard, Suite 800
San Jose, CA 95113