Lee joins RiseSmart to drive outstanding customer experiences among its growing number of U.S. and global customers
SAN JOSE, Calif., June 15, 2017 — RiseSmart, the leading provider of contemporary career transition services, has hired Brenda Lee as its new vice president of customer success. Lee will be responsible for driving RiseSmart’s U.S. and global customer success and service initiatives as the company continues to scale.
Lee joins RiseSmart following 15 years of client success experience, and over 10 years of management experience across technology companies. As RiseSmart continues to lead the technology-enabled career transition services industry, Lee will build, support, and sustain customer programs for new and existing customers.
Lee’s recent professional experience includes work with Gyft (acquired by First Data Crop), where she served as the company’s head of merchant and client services. While at Gyft, Lee managed hundreds of merchants on the leading digital gift card payments platform, and drove increased program value and process improvements. Prior to Gyft, Lee led a team of customer service managers at Ensighten, Inc., and was responsible for success and engagement with companies spanning the financial services, travel, retail, publishing, and technology industries. Lee also spent nearly a decade in client services and leadership roles at LiveOps, Inc.
“We are known for outstanding customer care and proud of our 98 percent enterprise retention rate,” said RiseSmart Chief Sales Officer, Ian Dawson. “To sustain outstanding customer experiences, we’re excited to welcome Brenda to the team at a time when we’re adding customers and expanding our programs at an unprecedented pace.”
Lee will be responsible for the day-to-day management of RiseSmart’s strategic relationship management team and will advocate for customer success internally and externally. She will collaborate across all departments to set high standards for excellence in service delivery, sales operations, and customer delight.
“I’m excited to join a customer-focused company like RiseSmart,” said Lee. “Throughout my career, I have been passionate about customer success and look forward to working with our customers to elevate their outplacement and redeployment experiences even further.”
RiseSmart, a Randstad company, is the leading provider of contemporary career transition services and serves organizations in more than 40 industries. Since 2007, RiseSmart's contemporary approach to outplacement – which combines personalized services from trained professionals with proprietary cloud-based technology – has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Best Workplaces for Women by Fortune magazine. As an operating company of Randstad, one of the leading HR services providers in the world that places more than 600,000 people in new roles every day, RiseSmart delivers meaningful results with landing rates exceeding 80 percent and time-to-placement averages 60 percent faster than national averages. For more information about RiseSmart’s career transition solutions, visit www.risesmart.com.