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Is credit card the only way to sign up? Do you provide invoicing services?

We accept credit cards and PayPal payments to make getting our services as quick and easy as possible. We understand that these two options are not always the best way for companies to pay for services. If you need invoicing, please call 408.436.9100 or contact us here.

Am I charged whether my employees use the service or not?

Since we are an express service, we’ll process your credit card information immediately so that we can help your employees find a new job fast. Any packages you purchase are available for you to use for up to 12 months after purchase. Once an eligible employee name has been assigned to a purchased package, that package is considered in use.

However, we don’t leave getting started up to program participants. Our proactive outreach program includes a series of phone calls and emails to engage your employees and to explain the benefits of using career transition solutions. You can help improve the ROI on our services by making sure the contact information we have for each of your eligible employees is current and complete.

Is my credit card information secure?

Yes. We use Shopify to ensure a secure shopping experience for our customers. Shopify is certified Level 1 PCI DSS compliant.

Can I add employees later?

Yes. You can purchase any number of plans now and add your employee information later. In fact, we give you up to 12 months to provide eligible employee information once you’ve purchased your career transition packages.

If, after your initial investment, you decide to add more employees into the program, simply select additional packages and we’ll get all your qualified employees set up for future success.

Can I change which package an employee receives?

Once you select your packages, look through your employee list carefully to match program participants with the appropriate package. We can change which employees receive the package as long as the eligible employees have not been notified of which package they are to receive. We suggest you carefully choose packages, as we are unable to make adjustments to the package level or number of packages your organization has access to once they are purchased.

What if I have more than 50 employees who need RiseSmart services?

We have packages and pricing available for every size company in every industry across the globe. Contact us to learn about our Enterprise Level Packages and pricing.

How do I obtain a printed invoice of my order?

A. You will receive a confirmation email after each purchase that can be used as an invoice for your records. For further assistance, please reach out to rsxaccountservices@risesmart.com

Where can I reset my password for my RiseSmart Express account?

Simply navigate to our login page https://buy.risesmartexpress.com/account/login and click on the ‘forgot password’ link. Follow the prompts to reset your password.

How do I confirm my purchase?

You’ll receive a confirmation email immediately upon completion of your purchase. In addition, a copy of your purchase order is always available in your account.

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