Outplacement & Career Transition Solutions, RiseSmart

RiseSmart Outplacement & Talent Transition Program

Customer Support

RiseSmart is here for you. For technical support with Transition Concierge:

Phone: 877-384-0004 ext. 6
Monday - Friday: 9 AM to 5 PM PST
Email: support@risesmart.com

Features & Benefits

Transition Concierge® in three words: Twice as fast.

Twice as fast. Those three little words mean everything to displaced employees and to their former employers. Transition Concierge outplacement services from RiseSmart help workers find new jobs twice as fast as the national average, and that kind of speed is the most important thing to RiseSmart clients and to their former employees.

For Your Employees

Give employees the four most powerful features available to help find a new job, fast. Using RiseSmart’s Transition Concierge, displaced employees can access:

1. Highly-trained Transition Specialists

One-on-one support. A Transition Specialist, a highly trained professional assigned to each transitioning employee based on the employee’s career profile, will coach the impacted employee through this time of transition. To start the employee in the program, a Transition Specialist will introduce the program, answer questions, and address concerns. Always available by phone or email, RiseSmart’s Transition Specialists are HR professionals who serve as guide, mentor, career coach, and support through the job search process. Transition Specialists meet with each employee at least once a week to offer advice, make recommendations, or to conduct mock interviews.

2. Cutting-edge Technology

Job Concierge. Powered by proprietary aggregation and semantic search tools, this unique solution delivers highly personalized job leads to each transitioning employee on a weekly basis. Employees get access to hand-selected jobs, chosen from millions of open positions in the RiseSmart database at any given time.

Job leads. Before employees get the listings, each job has been verified and matched to the employee’s profile by an HR professional to help ensure a perfect fit. Employees can also perform searches on their own for additional leads.

Job lead management. Employees can apply for jobs, research companies, set company watch lists for job alerts, connect with colleagues and share leads using integrated social networking, mark jobs for follow-up, send feedback, and more.

3. Individualized Career Content

Recommended articles, groups, events, and videos. Employees get a wide variety of customized articles about their industry, recommendations for groups to join or local events, and job-related videos—delivered directly to their job portal, weekly.

Webinars. Industry experts present webinars focused on job search, networking, interviewing, and other career-related topics.

4. Professional Resume Service

RiseSmart provides each transitioning employee with resume services by a consultant with expertise in writing and critiquing resumes related to each employee’s profession and industry.

Other services for transitioning employees include:

Transition Concierge To-Go™: mobile app to access and manage job leads while on-the-go

Goal setting: assistance with repositioning career paths

Recruiter resume distribution: service to target recruiters that specialize in a particular of expertise (for executive-level service package)

Customized biography, social network profiles, and networking cards: consultants produce biography and profiles and show how to successfully utilize social media in the job-search process (for executive-level service package)

Reputation management: an audit that helps transitioning employees manage their public perception (for executive-level service package)

Executive network program: offering that includes corporate outreach, networking resources, research support services, and mastermind groups (for executive-level service package)

Leadership assessment and executive coaching: program to develop and coach transitioning employees who have the potential and desire to carry out your business’ strategic plan (for executive-level service package)

For Your Organization

Advanced Web Applications – RiseSmart’s advanced web applications provide superior end-to-end services for the organization. Keep track of all your outplacement activities and even your former employees simply and easily. RiseSmart corporate web applications provide:

  • Real-time analytics and operational support
  • Corporate branded portal
  • One-click loading of transitioned employees to the corporate branded portals and Job Concierge platform
  • Complete transparency into the process—see how former employees are using the service, gauge their engagement level, and track their job search—all from one convenient portal

Manager Notification Training – A comprehensive program that can be customized with the policies and procedures of your organization. This training can be delivered in person (recommended) or via a webinar. RiseSmart can also provide onsite support for the day of a notification, as well as during the period of time following a notification, should the employees remain in employment for any length of time. Support can include:

  • One-on-one debriefs with employees who have just come through a notification meeting
  • One-on-one meetings during the subsequent days to help the impacted employee begin their transition
  • RiseSmart Overview – informational meetings to familiarize your HR team with RiseSmart and how to articulate RiseSmart’s service offering during a notification meeting
  • RiseSmart Orientation – One-hour orientation to inform the impacted employee on the types of services he/she will be able to take advantage of if he/she signs up
  • Choose from a number of valuable training options for the impacted employees that can be conducted either onsite or through webinars as an add-on to the selected program